CALL CENTRE SERVICES

In addition to our specialised helpline and assistance services, we provide a range of inbound contact centre solutions, including:

  • Direct service and sales support (inbound)
  • Overflow response handling
  • Customer information lines and communication campaign handling
  • Business and After-Hours support, 7*24
  • Full ‘virtual office’ support

NHS provides a full national bureau capability and the executive team is very experienced in the strategic and operational aspects of call centre management. We provide an effective solution to those firms looking to outsource this aspect of their business or develop an effective partnership with an experienced operator.

Our management philosophy is to work in partnership with our clients to develop and implement solutions tailored to the clients’ needs. We understand that a call centre solution is now a feature of most businesses in Australia and that working in partnership with you can be a powerful driver of:

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IN CONSIDERING THE OUTSOURCING OR STRATEGIC PARTNERING OF YOUR CALL CENTRE NEEDS WITH NHS WE CAN OFFER MANY BENEFITS, INCLUDING:

  1. Extended time coverage. We provide a full 24 hour, 7 day solution
  2. Lower costs– you only pay for what you use (user pays); so you need to staff your centre for the peak times only.
  3. Skilled operators – to ensure the most effective customer contact experience.
  4. Management focus – frees up valuable management time to focus on other aspects of the core business.
  5. Less capital intensive – frees up capital that would otherwise be employed in establishing and operating the call centre.
  6. Access to the latest technology - in managing customer communications.
  7. Expert MIS and reporting available.
  8. Service Quality – our service agreements allow for clear service standards to be established and monitored.
  9. Scalability – can increase or reduce the range of services with a minimal of disruption to other business aspects. Able to better manage peaks and troughs in demand or need.
  10. Improved customer satisfaction – focus and expertise leads to greater loyalty and retention of customers. As required, we can differentiate service levels based on type of customer.