NATIONWIDE HELPLINE SERVICES...
Dedicated to providing superior outcomes for our clients in four key areas.
CARE & ASSISTANCE 24*7
NHS provides 24*7 support in cases of emergencies, accidents, workplace injuries and any other related area. Our ‘case management’ approach provides ongoing support to the caller to link to the services required in each case.
LEGAL & TAX HELPLINES
Nationwide Helpline Services provides access for qualifying clients or policy-holders to telephone-based assistance with a wide range of personal legal and taxation questions. As required, we also provide access to emergency counselling support for trauma and related issues.
CALL CENTRE SERVICES
We specialise in inbound contact centre services to companies and other organisations looking for cost-effective call centre solutions, whether during business hours or after- hours (including weekends and public holidays) We are here, based in Sydney, 24 hours a day.
EMPLOYEE CONCIERGE
For busy employees we provide a range of concierge and support programs, from our unique Helplines for legal, tax and counselling support; to assistance with organising trades at home, furniture removals, child care etc.
Our Commitment
Nationwide Helpline Services (NHS) is committed to providing professional support to our corporate and institutional clients and their customers; providing customised and tailor-made solutions that match your needs. Our programs, which operate 24 hours every day based out of our Sydney offices , are supported by well-trained, professional, empathetic staff and sophisticated telephone and customer data base systems that are designed to match your needs.
We believe strongly in answering every call IN PERSON (or email, SMS as required ) and adhering to the highest standards of response – timely, accurate and appropriate for the callers’ requests.
We respect privacy and confidentiality of all calls and requests for support.
moreClients say
After over 25 years of delivering programs and services to millions of callers, the feedback is that our programs and services provide solutions and outcomes that, in the main, far exceed the expectations of the callers. A few examples from our corporate clients and/or their customers follow.
General FeedbackWell what more can I say. Well Done. Thank you for the great service you and your team are delivering on behalf of our...
NHS HAS THE EXPERTISE AND EXPERIENCE TO DELIVER.
NHS STAFF AND TECHNOLOGY PLATFORMS PROVIDE
ALL PROGRAMS ARE DESIGNED WITH THE CLIENT