Nationwide Helpline Services
Nationwide Helpline Services (NHS) is one of Australia’s premier Helpline and Assistance Companies, providing convenient easy access to:
- Comprehensive Assistance Programs – Including Accident, Emergency, Home and Employee Assistance
- Professional Advice, via our unique Legal, Tax and Counselling Helplines
- Concierge and Lifestyle Services, providing high-value benefits to your employees, members and policy-holders
- Inbound Call Centre Services, customised to the needs of our Clients and delivered on a cost-effective basis.
And we operate 24 hours, 7 days a week, ALL YEAR ROUND.
Established in Australia in 1989, NHS provides an comprehensive range of programs - telephone, e-mail and SMS based services – covering a diverse range of business needs including 24*7 emergency support; care and assistance; legal and tax helplines; employee benefit and lifestyle services plus traditional call centre support .
In partnership with our clients we design and deliver customer, member and employee programs to meet the objectives of your organization and your customers, members or policyholders.
We have built a sound understanding of customer expectations, proven delivery capability and key success factors in the delivery of service programs for a wide range of clients’ strategic and operational objectives.
We have the experience, facilities and processes in place to deliver the right results and we regularly review our programs to ensure the enhancement of our clients’ objectives and market position.
At the heart of our service culture is our commitment to provide a personalised service. It is our policy to treat every caller as an individual, responding appropriately and efficiently to their situation.
Our customer service representatives are articulate professionals who are entrusted with confidential information. NHS ensures the strongest adherence to privacy and confidentiality standards at all times.
In partnership with our clients we are committed to the design and implementation of an appropriate program to provide a clear advantage to your company.